FAQs

The following frequently asked questions should help answer your query. If you require further assistance, please contact our Customer Support team.

ORDERS AND PAYMENT

How do I place an order?

You can order online or at one of our stockists. Find your nearest store using our retailer locator.

Why won't the site process my payment?

Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.

Which payment options do you accept?

We accept Paypal, Visa, MasterCard, Maestro and Delta cards.

Where can I use my WeatherBeeta Gift Card?

You may use your gift card on weatherbeeta.co.uk. Simply enter your gift card code at checkout.

Do I have to create an account to place an order?

No, you can check out as a Guest if you would prefer not to set up an account.

I can't log in to my account – help?

If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.

DELIVERIES AND RETURNS

When will my delivery arrive?

Orders placed before 3pm Monday to Friday in the UK will be delivered the next working day. Orders placed on a weekend or bank holiday will be processed the following working day.

DPD will provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day.

To see our full delivery and returns policy click here.

Do I need to be able to sign for my delivery?

All of our parcels are delivered by DPD and they offer a range of in-flight delivery options. You can choose to have your parcel delivered and signed for to your home, work or a nominated neighbour if you know you are not going to be in. You can also have the parcel left in a specified safe place or collect the parcel from your local DPD Pickup Shop.

Do you deliver to BFPO addresses?

Unfortunately at present, our courier cannot deliver to BFPO addresses.

Do you deliver to businesses?

Yes. We will deliver to a delivery address of your choice. You will need to select a different delivery address when completing your order.

Can I cancel an order I have made online?

If you need to cancel your order, please contact our Customer Services Team or call 03300 585 500 ( local rate ) Mon - Fri 9am - 5pm.

I have received the wrong item in my order?

If the product you have received is not what you were expecting please raise a Returns Request online.

How much do you charge for delivery?

For a full breakdown of our delivery options and charges click here.

How do I return an item?

Please view our Delivery & Returns Policy by clicking here.

How long do I have to return an item?

You have 30 days from day of receipt to return the item.

I have received a faulty or damaged product – what do I do?

Please contact our Customer Services Team or use our Online Returns Request who will be happy to assist you.

Is your website secure?

Yes, our website privacy policy can be found here.

GIFT CARDS

How do I redeem a gift card?

You have two options for redeeming your gift card:

In the View and Edit Cart screen, click “Add Gift Card” (under the Proceed to Checkout button). This will give you the option to enter your gift card code and apply to the order or check status and balance.
During check out select “Use Gift Card” in the Order Review box. This option is next to “Apply Promo Code”.

NEED TO KNOW SOMETHING ELSE?

Please visit our Contact Us page to speak to our Customer Service Team.

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